You have been charged a late fee because you missed one of your scheduled payments.
You can make this payment by logging in to your account or by following the link in one of the notification messages you've received from us.
If you are experiencing financial difficulty and worried you can't make your payments, please contact us here
We want to get you back on track as soon as possible and we certainly don't want you getting into further financial stress. That's why if you have an overdue payment we won't let you buy anything else with us until your account is brought up-to-date.
It is also why the late fees are capped at €36 or 25% of the order value (whichever is the lower amount)